Product fit
Questions about modules, preventive maintenance, roles, and whether the application fits the process.
Ask a product questionSupport
Get the maintenance process unstuck.
Start with the kind of help you need: understand the product, prepare an implementation, or resolve access and operation inside ERP.ai.
SUPPORTProduct → process → operation
Choose a path
Specific help reaches the right answer faster.
Include the affected site, asset, plan, work order, or role when the question is about an operating record.
Implementation
Help preparing asset identity, preventive policies, teams, readings, and spare-part scope.
Plan an implementationApplication use
Help with ERP.ai access, permissions, records, or a maintenance workflow inside the application.
Request application supportUseful context
Send the operating reference.
Do not send credentials or private keys. A concise process reference is enough to start diagnosis.
WhereSite and asset tag, for example PLT-01 · ASM-HP-400
WhatPlan, work order, task, meter reading, spare part, or part issue
Expected stateWhat should have happened and the status you expected to see
Observed stateWhat happened instead, including any visible message
Does this website run maintenance records?
No. This is the public product website. Records, permissions, and workflows run inside ERP.ai.
Can support activate a workflow automatically?
Workflow activation follows its class and review policy. Optional or consequential behavior is not silently enabled.
Where should I report an access problem?
Email support@erp.ai with the organization and application name, but never include a password or secret.
Return to the work